Customer service
Get help when it matters most!
What you can expect from us:
  • A friendly, helpful and expert customer service team
  • Project management by our technical sales service
  • T&S in-house repair service, including logistics
  • Technical customer service for on-site repairs
  • Maintenance contracts with inspection deadlines handled by us
  • User training and follow-up training on T&S premises or at your place of business
  • Free, technical customer support by phone or email
  • If possible, systems available on loan while repairs are being made
  • Global customer service
  • Tracing arm repair service
  • Free software update

It’s great when everything runs smoothly.

However, if problems do arise, we offer customised service as a matter of course.

We go further than just delivering technically outstanding products. Our service, know-how and customer support must be first-class too. Additionally, we set great store by robustness and durability when developing our products.

T&S is dedicated to the principle of technology “Made in Germany” and mainly collaborates with local partners and suppliers. This not only assures quality, but guarantees short delivery and turnaround times too.

ISO 9001:2008 certification

Certified by TÜV Rheinland Cert GmbH

After-sales service

We are available for support and advice. Take advantage of our combined practical knowledge gained from more than 25 years of experience and thousands of systems delivered across the world. You can reach us by phone or email during our business hours. If required, our technicians can come to your place of business personally.

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